Support Patient Mobile Apps

ARK Care® Vita and ReliOn™ Life Patient mobile Apps FAQs

Having trouble getting started with the ARK Care® Advance web portal? Get answers to the most common questions here. If you are not finding the information you are looking for, please reach out to an ARK Care® Expert for assistance.

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Download the latest version of our mobile apps

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Need help? Contact us.

Phone: 1-855-646-3235

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Email: arkcareadvance@arkrayusa.com

Frequently Asked Questions

How do I set up my account?

Click on "Get Started" at the top right corner of the screen and follow the steps to set up your personal account.

What meters are compatible with ARK Care® VITA and *ReliOn™ Life?

ARK Care® VITA supports ARKRAY's full line of GLUCOCARD® meters, including the GLUCOCARD® Expression™, GLUCOCARD® Vital™, GLUCOCARD® 01, GLUCOCARD® Shine, and GLUCOCARD® ShineXL. ReliOn™ Life supports the following: ReliOn™ Confirm, ReliOn™ Premier BLU, ReliOn™ Premier VOICE, and ReliOn™ Prime.

Which app should I download?

Download ARK Care® VITA to use with any compatible GLUCOCARD® Meter.

Download ReliOn™ Life to use with any compatible ReliOn™ Meter.

How do I upload meter data to ARK Care® VITA?

To enter blood glucose readings to ARK Care VITA from a GLUCOCARD® meter you must do so manually in the "Add Readings" screen.

How do I install the latest version of the apps?

Install the latest version of the apps through the Apple and Google Play stores.

Where can I find a user manual for the mobile app?

ARKCare VITA

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ReliOn™ Life

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Where is my data stored?

Your data is stored in a secure cloud database that is both HIPAA and HITECH compliant. As your Diabetes Health Ally, ensuring your data is secure is a top priority for ARKRAY.

Not finding what you need? Let our ARK Care® Experts help out. Call us at 855-646-3235.